Changing Culture, Changing Care - S.E.R.V.I.C.E. First

The approaches that long-term care leaders employ over the next 10 years will shape the future of aging services in our country. Research continues to demonstrate that facility leadership shows a relationship with every measure of quality. Dr. Gilster has lived in this world and shares her experiences and the importance of the S.E.R.V.I.C.E. model of leadership with the reader.