Healing Words: The Power of Apology in Medicine

When a mistake is made during patient care, practicing apology and disclosure is the right thing to do. Do you need help in moving from understanding the benefits of apology and disclosure to actually practicing it? "Healing Words: The Power of Apology in Medicine" helps health care providers understand and practice what to do after unexpected outcomes. Dr. Woods is one doctor speaking to other doctors and health care providers about how to offer the best possible care for patients in difficult circumstances - by actually caring more about patients.