Due Diligence (outsourcingtoolset, Module 16)

This module provides an overview of the due diligence you perform, and explains the four forms it takes - company/financial, contractual, price, and proposed solution/s. The key part of this module is within the Due Diligence Checklists, a critical set of tools for those considering a Due Diligence exercise. The bid evaluation only gets you to the stage where you believe you have the best outsourcing solution. At that stage of the process, it is important to remember it is still just speculation that the services will be performed as expected for the agreed price. Due diligence investigations into potential service providers are often overlooked, particularly since many companies view all service providers as equal, and believe that potential deals are usually done foremost on price. Although some service providers may share similar characteristics, and are predominately motivated by profit, they rarely have the same approach to their customers, contracts, and relationships. These should be of key concern to any organization seeking to outsource. Your due diligence involves investigating the service providers' claims that they are a sustainable entity; that they are what they have represented themselves to be in the bid; that they can perform the services at the price and quality offered in their bids, to minimize unpleasant surprises. PRODUCTIVITY GAINS Based on product use in practice, clients experienced effort savings in the order of 50% by using the comprehensive checklists that you tailor to your needs.