Listen Up!: How to Communicate Effectively at Work

Addresses listening as the key to effective communication. Presents easy-to-apply skills that will help readers to communicate more effectively with customers/clients/co-workers/and bosses across gender, cultural, and generational differences. Teaches readers how to identify their own and others learning and workplace behavioral styles, which fosters greater teamwork and understanding in the workplace and thereby reduces stress. Includes exercises and Q/A.