Healing from the Heart A Practical Guide to Creating Excellent Experiences for Patients and Their Families

Healing from the Heart is a step-by-step guide to creating excellent experiences with patients and their families. Using stories, questions, dialogues, and role play, Tim Dawes brings to life this practical model for interacting powerfully in medical groups. Rather than introducing a new way to communicate, Healing from the Heart shows care givers how to turn their best instincts into deliberate actions and make their natural compassion visible to patients who are suffering. Healing from the Heart is especially for medical staff who: Work with patients who are suffering Work with patients from diverse cultures Need to take a strong stand regardless of the level of formal power they have in the organization Need to encourage the best from other staff members they manage