In Reinvent Your Contracting Business With Sustainable Service Sargent unveils the secret to recurring revenues, predictable profits, reduced risks, and increased intrinsic value for electrical contractors that can be gained from a conversion to a service-centric approach, versus a project-based approach to their contracting business. He challenges best-in-class firms across the US to adopt radically-innovative methods based upon many new and fresh organizational concepts rolled out here for the first time. "Never lose touch with a customer who somehow has managed to find you," Sargent insists to readers in the break-through strategy introduced here.