Communicate!: How to connect, engage and inspire others through clear communication (The CLIC Series Skill Builder)

Studies conducted by Gallup, Watson Wyatt, Towers Watson and others reveal that companies around the world lose millions of dollars each year simply as the result of poor communication--$64.2 million on average. The poor communication occurs when employees misunderstand company policies, business processes, job function or a combination of all three. Communication, good or bad, occurs daily with every interaction from the conference room to the front line. Even though most people assume that because they know the English language, they can communicate, they are often blind to their own weaknesses to clearly convey their messages. The ability to communicate effectively is one of those evergreen job skills that is a must for success in the business world and life in general. Communicate! Increase employee engagement through effective communication, is a field guide for all employees who want to improve this most basic and essential job skill. Each concise chapter gives practical, real-world suggestions for how to be more effective in the multitude of situations where communication occurs. Communicate! shows how all employees can improve face-to-face, writing, presentations, listening and other important communication skills. Every employee in any business can benefit from a reading and application of the lessons learned in Communicate!