Questioning Protocol: How One Mom Dispensed Equal Doses of Humor, Humility, and Corporate Smarts to Help Her Family Navigate Their Health Care Crisis

Questioning Protocol is an intimate portrait of how one mom navigates the health care maze when her teenage son's Crohn's Disease brings everyday life to a screeching halt. It is a healthcare solutions book from a mom's perspective. Randi Redmond Oster shares the tips, tools, and tricks from her corporate experience, engineering skills, and compassion for her son, for navigating the broken healthcare system. 

* Learn how she maintains control when her healthcare crisis seems overwhelming. 

* Discover how she creates a high-performing healthcare team focused on her son. 

* Understand how she manipulates the hierarchy of the healthcare system to help improve her son's care. 

* See how she finds ways to feel grateful, even when her world seems upside down.