Connecting Hearts and Minds: Insights, Skills, and Best Practices for Dealing with Differences

This groundbreaking book uses inspiring stories to integrate the newest findings from the human sciences. By taking an integral approach, it provides the broader perspective needed to manage diversity and build trust. Because much of our cultural conditioning occurs outside of conscious awareness, we are often blind to the ways our identities shape our world views and influence how we speak. As a result, cultural differences can bring out the worst in us, creating stress, misunderstandings, and lost opportunities. By understanding the three-way interaction between cultures, minds, and communication styles, readers can raise their awareness and reduce stress as they learn to better manage differences. Illustrated with detailed examples from a wide range of cultures, this book provides essential insights into the art and science of dealing with diversity. Its true stories inspire and motivate as they demonstrate the skills and best practices needed for intercultural success in the 21st century.