TELECOMMUNICATIONS: FCC Needs to Improve Oversight of Wireless Phone Service

Americans increasingly rely on wireless phones, with 35 percent of households now primarily or solely using them. Under federal law, the Federal Communications Commission (FCC) is responsible for fostering a competitive wireless marketplace while ensuring that consumers are protected from harm. States also have authority to oversee some aspects of service. This book discusses consumers' satisfaction and problems with wireless phone service and FCC's and state utility commissions' efforts to oversee this service.