Key performance indicators in public-private partnerships: a state-of-the-practice report

Original publisher: Washington, DC : Federal Highway Administration, Office of International Programs, [2011]. OCLC Number: (OCoLC)746071611 Subject: Public-private sector cooperation -- United States. Excerpt: ... Key Performance Indicators in Public-Private Partnerships 4. Similarly, keep the number of programmatic and project-level measures and indicators to a manageable number. Focus on measures and indicators that result in outcomes instead of data outputs. 5. Consider asset management plans during procurement and concession agreement negotiation. 6. Continue to develop and apply KPIs during design and construction to help align all types of projects to agency goals. 7. Explore outcomes-based handback provisions rather than compliance-oriented means. 8. Recognize that KPIs are not the only means of ensuring contract compliance during decades of design-build-operate-and-maintain projects. 9. Focus on customer needs and societal goals in addition to asset condition. 10. Unique agency locations and user demands necessitate unique agency goals, performance measures, and strategies, which are developed most effectively by involving upper manage-ment, stakeholders, community residents, and end users in the process. 3