Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management

THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - IMPLEMENTING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1958-0)

Learned about ITIL? Done assessments? What now? Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy!