The Effects of Level of Training on Employee Perceived Empowerment, Commitment and Job Performance

This is a AIR FORCE INST OF TECH WRIGHT-PATTERSONAFB OH report procured by the Pentagon and made available for public release. It has been reproduced in the best form available to the Pentagon. It is not spiral-bound, but rather assembled with Velobinding in a soft, white linen cover. The Storming Media report number is A232783. The abstract provided by the Pentagon follows: Billions of dollars are spent yearly on employee training. Yet employers often find it difficult to measure whether the training has any real effect. Due to the vast resources allocated to training, it is important to fully understand its impact. The purpose of this study was to determine the effects of level of training on employees' perceived psychological empowerment, commitment, and resultant job performance within the hospitality industry. Data were collected from 158 Air Force employees working on one of two military bases in the areas of food service, lodging, recreation, fitness, linen exchange, and mortuary affairs. Specifically, this research focused on training received by Air Force service personnel. As employees attained higher levels of training, they perceived themselves as more influential and were rated by supervisors as better performers. Implications for future research are discussed.