Building a Sustainable Performance Management Framework: Procedures & Guidelines for Development of a Framework to Support Strategic and Operational ... Measurement, and Technology Implementation

What is a sustainable performance framework? A sustainable performance management framework exists when an organization has vision, "spirit", management structure and quality systems that consistently demonstrate value to their customers. A properly built performance framework shifts focus from service delivery to a focus on success results, and encourages cooperation across organizational lines. There are three overall areas critical to the success of an organization: Leadership, Management, and Process. Leadership: Are the reasons why the organization exists understood by management, staff and customers? Do they provide "spirit" and "inspiration"? Management: What are the services being delivered to make the organization a success? To what extent are they accomplishing these results, and do they have the ability to continue accomplishing these results? Process: Are the services being delivered at the necessary level of quality and efficiency to consistently provide desired results to its customers? These critical success factors can be supported with a sustainable performance framework established within an organization. A sustainable performance framework ensures clearly communicated desired results throughout the organization. It engages all staff in recognizing the reason for the organization's existence and engaging in the "spirit" of the organization. It recognizes that process is dependent upon people. With the guidance of the example in this book, the reader will gain an understanding of an efficient approach to performance measures. This book demonstrates "program logic modeling", a critical tool to ensuring that a performance management system is well balanced, both horizontally and vertically. It provides an example of a "well-balanced" set of performance measures. n.