It IS Broke. Fix It!: The Comprehensive Business Improvement Toolkit

This easy-reading, well-organized textbook and reference provides a comprehensive introduction to the concepts needed to analyze, improve, and succeed in business today. Use it and its available CD-ROM tools to create a vision, adopt lean / six sigma concepts and tools, gain financial insights and apply them, design and manage major improvement projects, and much more. This handbook should reside on the desk of every business person and student for frequent use.