CROSSFire: Taking the Heat out of Conflict: A conflict resolution guide for Fire Officers

Need a Proven, Stress-Free Way to Manage Conflict in the Fire Service? Change a verbally combative crew into a high-performing one with 5 simple steps. Almost immediately you’ll be able to: Manage conflict with confidence Effectively deal with unacceptable behavior and difficult people Get positive results! The CROSSFire method was developed by Chief Randy Keirn—the 2010 State of Florida Fire Service Instructor of the Year.