Customer Service Basics: Customer Service Fundamentals (Customer Service Training Series) / The Customer Service Training Institute

Customer Service Basics provides the reader with the background and information required to understand exactly what is customer service, what is good customer service, and how we can deliver exceptional customer service. Learn how customer relations, internal customers, customer service policy, and customer service education all fit together within the customer service experience. Learn the importance of customer service strategy as well as customer service communication and the roles they play in forming the level of service your organization will provide. Individuals and companies alike will learn what makes up quality customer service as well as exactly what is customer services and how it will affect your customers.
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