Global Perspectives on Service Science: Japan (Service Science: Research and Innovations in the Service Economy)

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

Foundations of Service Science and the service industry sector

Public/Private sector partnerships, policies, trade in services, future prospects

Contributions from science, social science, management, engineering, design as well as industry sector perspectives

Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design

Education and workforce development

Case studies from practice, research and educational community

Future Directions in Japan