The future of ICT in financial services: The Rabobank ICT scenarios

Scenario thinking, introduced in business by Shell Group Planning in the 1970s, has evolved as a powerful methodology for enabling organisations to structurally anticipate change and incorporate external uncertainty into the internal decision-making processes. In 2008 Daniel Erasmus captured the DTN scenario thinking methodology together in a case history of a Rabobank scenario project, The Future of ICT in Financial Services. Released in August 2008 it explores the future role of IT in financial services in response to the opportunities of outsourcing, lifestyle banking, consolidation and the challenge of a pending global financial crisis. The book sketches both the final scenarios and the journey of the executive team to grasp the changing environment.