This is a book about talking. It s not about making speeches or doing formal presentations. Think about the ways words can turn acquaintances into friendships, or how words can make impressions that don t represent who we are. Talking is important. Sure, we all talk, but some converse with others more easily and effectively. How do they do that? Conversation with others is like a game. In this game, you can practice skills and get better, just like you can with any game.