The Understanding Trap: How Attempts To Correct Misunderstandings Can Escalate Conflict (Personal Conflict Series)

Misunderstandings can cause conflict. But how do you resolve a conflict caused by a misunderstanding? It seems reasonable to suspect that correcting a misunderstanding would be the best way to end the conflict. However, attempts to correct a misunderstanding can very easily escalate a conflict. With over 20 years of experience working with people in conflict, Dr. Voyles provides a step-by-step description of how our best efforts to get understanding from the other person can become a trap, not only denying us the goal we seek, but potentially making that conflict worse. Learning how to stay out of the Understanding Trap will improve all of your personal and professional communications. Getting a clear look at what is actually happening when we attempt to correct another person’s misunderstanding, will change the way you approach conflict forever.