ITIL For Beginners

The Complete Guide To IT Service Management - Learn Everything You Need To Know About ITIL!

This concise and straight forward guide will provide you with an introduction to IT service management and the ITIL framework. This eBook will cover the core concepts involved in ITIL, defining terms such as the customer, the service, utility, warranty, service provider and much more. Next this guide will jump into the five-stage life cycle of a service, which includes service strategy, design, transition, operation and continuous improvement. By having read this guide you will have a strong grasp of what ITIL is and how it is useful for business.