Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.)
Book Details
Author(s)
Rosanne D'Ausilio
Publisher
Purdue University Press
ISBN / ASIN
1557533873
ISBN-13
9781557533876
Availability
Usually ships in 24 hours
Sales Rank
#1,400,674
Marketplace
United States 🇺🇸
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Description
Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.
