Performance Interventions

This book serves as a "real life" performance intervention workshop. All 22 case studies contain an abstract, organizational profile, and description of why the need for a performance intervention first surfaced. From there the reader is walked through the analysis, implementation, and evaluation phases, and concludes with a summary section. The case studies, which span technology companies, public schools, hospitals, and the military, are divided into four specific intervention types: Process and Job Redesign; Selection, Retention, and Professional Development; Training Redesign; and Multilevel. Use these success stories to convince management of the real bottomline benefits of a human performance improvement approach.