Communication Skills for Surviving Conflicts at Work (Hampton Press Communication Series)

Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes. Whether you are facing conflicts as a subordinate or as a member of a work team, or as a supervisor, this book is designed to help recognise the trouble signs, anticipate how conflict episodes might unfold, and devise appropriate and flexible strategies for coping.