20 Communication Tips at Work: A Quick and Easy Guide to Successful Business Relationships

Despite all the high-tech advances of the last several years, one aspect of the work environment remains sadly inefficient: coworkers’ ability to communicate well. Emails abound, teleconferences connect distant offices, and deals are closed in a matter of minutes. Yet most of the things people accomplish — or don’t — depends on their ability to communicate with others. These 20 tips, designed to serve both employee and employer, include advice on how to offer critical feedback, understand the messages one receives, sort out motivations, offer praise, and keep people informed. Each suggestion is followed by an explanation along with examples. Brief exercises help readers assess their own communication skills.