Performance-Based Management for Police Organizations / Paul O'Connell

Managing a law enforcement organization is a complex, evolving process. Paul O'Connell and Frank Straub outline essential components of performance-based management that help organizations change from monolithic bureaucracies to innovative institutions. Their book traces a dramatic shift in the thinking of what constitutes policing and the refinement of organizations dedicated to community service, public safety, crime prevention, and law enforcement. Progressive, entrepreneurial police leaders employ technology and sophisticated strategies to build agile organizations that anticipate challenges and generate value for their communities. In 1996, NYPD's Compstat program won the Innovations in American Government Award, which recognizes excellence and creativity in the public sector. Compstat was named for computer comparison statistics and made extensive use of computer mapping, but it was also a comprehensive performance-based system. Sustained efforts to bring together units that had been isolated from each other altered the organizational structure and culture; accountability became a primary focus through continual follow-up and assessment of results. Performance-based management is an information-driven process. Informed decisions flow from the collection of real-time data; its presentation at meetings attended by decision makers who analyze the information, devise responses, and commit resources; and managers/supervisors who empower front-line employees to contribute to developing effective tactics. Creative problem solving is most successful in a culture that rewards risk taking in combination with a culture of accountability. A learning organization provides extensive training and promotes communication and feedback. An important outcome is building trust among employees. A transparent system that measures performance objectively builds public trust and approval. The case study of White Plains, New York is an excellent illustration of an organization that achieved remarkable results through implementing a successful performance-based management system.
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