The Call Center Dictionary
Book Details
Author(s)
Madeline Bodin, Keith Dawson
Publisher
CRC Press
ISBN / ASIN
1578200954
ISBN-13
9781578200955
Availability
Usually ships in 24 hours
Sales Rank
#2,350,828
Marketplace
United States 🇺🇸
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Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
