Patient Satisfaction And the Discharge Process: Evidence-based Best Practices (Press Ganey)

Press Ganey Associates, the recognized national leader in patient satisfaction and quality research, has developed the hands-on, how-to guide you need to improve your facility's discharge process: Patient Satisfaction and the Discharge Process: Evidence-Based Best Practices. Jam-packed with best practices Pulled from data gathered from tens of thousands of patient survey responses in more than 6,000 facilities nationwide, Patient Satisfaction and the Discharge Process offers a collection of strategies for providing a successful discharge experience for your patients. The second book in The Press Ganey Series, Patient Satisfaction and the Discharge Process: Evidence-Based Best Practices delivers 120 pages dedicated to helping healthcare administrators and professionals make measurable improvements to their facility discharge planning process. For the first time, Patient Satisfaction and the Discharge Process brings together the key national studies and the standards of leading agencies including CMS, the Joint Commission, and the AMA on discharge process. No other resource offers the applicable data, relevant research, and proven strategies to aid you in quickly and effectively implementing your discharge planning program under HCAHPS' CMS new initiative to publicly report patient perceptions of care.