The Evolving Water Utility: Pathways to Higher Performance

COURTESY OF LowCountryBookstore - Drinking water suppliers have fundamental responsibilities to protect public health, provide reliable service and safeguard the environment. In addition to fulfilling these traditional roles, today's water suppliers must contend with a host of additional expectations. Societal pressures on public eater utilities - regulatory mandates, local and state political pressures, consumer expectations, infrastructure costs - continue to mount, demanding constant improvement at the utility. Water utility managers have learned much about dealing with these pressures and have become more efficient and effective in the process. Because there is no single approach that works for all, utility managers are analyzing options that have worked for others and implementing those that best fit their own situation. This book helps to synthesize the experience gained by water utilities and offers insights on how some of these approaches might work for your utility. Together, these experiences and insights provide methods, or pathways, that utilities can adopt in response to the forces demanding continual improvement. Even with limited resources, water utilities can forge pathways to higher performance. This book shows you how.