Benchmarking Performance Indicators for Water and Wastewater Utilities:: Survey and Analysis

Utilizing the 22 performance indicators described in the 2003 publication, Selection and Definition of Performance Indicators for Water and Wastewater Utilities (ISBN 1-58321-304-x), this report presents the summary and comparative analyses on each performance indicator. The data will help participating utilities improve their operational efficiency and effectiveness plus help them see where they stand in relation to their industry peer group. (Report produced by Qual-Serv Benchmarking Program - a joint program between AWWA and WEF)