AAHA's Complete Guide for the Veterinary Client Service Representative

You work hard to get clients in your door. Make sure to keep them coming back with excellent front-office customer service. This new book goes beyond listing task-based duties for veterinary receptionists and client service representatives (CSRs). It provides the big picture and explains the why behind the how on the following topics and more:

• Client service
• Telephone utilization
• Scheduling appointments
• The check-in and check-out process
• Financial information for the CSR
• Medical records
• Marketing and social media
• Veterinary terminology and abbreviations

Each chapter is followed by best-practices standard operating procedures (SOPs), all fully modifiable on the accompanying CD-ROM and includes instructions and keys to help managers customize it to take the hassle out of training. Equip your CSRs with the knowledge and skills necessary to best represent your practice to new, existing, and potential clients with this new, one-of-a-kind guide.