Effective Workplace Communication: Skills for Success in Life and on the Job

The third edition of Effective Workplace Communication engages readers' interest and develops their skills with clear and concise explanations of principles of effective listening, oral, written, and nonverbal communication. Worksheets then present several workplace scenarios in which readers can test their skills in applying those principles. Each chapter has "Check It Out" and "Check Your Vocabulary" activities that further reinforce readers' grasp of key concepts.