SPEC Kit 321: Services for Users with Disabilities

This survey seeks to better understand library services for users with disabilities today and how accessibility has changed for them in the complex environments of ARL libraries. It explores what services are being provided and how users are made aware of them; what assistive technologies are being offered today and who maintains them; which library staff have responsibility for providing services and how are they trained; and what service policies and procedures are in place for users with disabilities.