Total Quality in Provider Practices Guidebook

Total Quality in Provider Practices is a ground-breaking work that applies the principles of Total Quality Management to heatlhcare practices in a manner that is engaging, easy, practical, and sometimes entertaining. The work consists of four major sections: Part 1 teaches the ideas, history, and statistics of Total Quality Management and Six Sigma. Part 2 teaches how they apply to healthcare practices. Part 3 gives examples of the application of Total Quality Management principles to specific issues, such as patient scheduling, delays, informed consent, Pap smears, collections, and patient compliance. Part 4 consists of workbooks that lead the reader step by step through developing one's own plan for total quality interventions. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version.