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- Proven solutions to PR problems & tips for maintaining a positive image.
- A practical perspective on policing: Where we've been , where we're going and why.
- Successfully implementing changes for improvement.
- The challenge of working with schools and the rewards of doing it well.
- Step-by-step instructions for getting your agency accredited.
- How "Total Quality Management" improves supervisors, officers & agencies.
Includes successfully used actual case studies by actual agencies!