GREAT CUSTOMER CONNECTIONS: Simple Psychological Techniques That Guarantee Exceptional Service
Book Details
Author(s)
Richard S. Gallagher
Publisher
Booklocker.com, Inc.
ISBN / ASIN
1614342601
ISBN-13
9781614342601
Availability
Usually ships in 24 hours
Sales Rank
#716,084
Marketplace
United States 🇺🇸
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Description
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
