The Wonderful World of Customer Service at Disney

Now in its 2nd edition, The Wonderful World of Customer Service at Disney brings forward new ideas--past and present--for how to take customer service in your organization to a whole new level. See it from the eyes of J. Jeff Kober, a foremost leader in the best business practices of not only Disney, but some of some of the top world-class organizations. You'll see concepts not only implemented by Walt Disney himself, but by the dreamers and doers of today--creating high-tech, high-touch experiences for new generations of guests. It will leave you thinking differently about how to approach customer service in your own setting.