Knowledge and Innovation in the New Service Economy

Scholars in technical and business disciplines, most from Britain but a few from continental Europe, offer original empirical and theoretical perspectives of knowledge workers and knowledge assets in the service industries that increasingly dominate late industrialized countries. They analyze macroeconomic statistics to highlight the contribution of services to economic activity, firm-level survey data to identify and consider client relations, and case studies of four innovation-oriented business services. They also consider specific functions connected with knowledge, the new discipline of knowledge management, intellectual property rights, and the role of knowledge in national and international economic systems. Annotation c. Book News, Inc., Portland, OR (booknews.com)