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Managing Quality: Operations 06.07 (Express Exec) / Amy Zuckerman, Ned Hamson | |
Publisher: Capstone | |
Availability:Usually ships in 24 hours | |
Sales Rank: 13095233 | |
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Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process
Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum
Includes a glossary of key concepts and a comprehensive resources guide