Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series

Improving Communication Skills clearly illustrates how your customers judge your communications style, as well as the implications of possessing effective communication skills.

Easy to use and clearly presented, you will learn why poor communication styles can negatively impact your image, and how you can overcome the primary barriers to effective communication.

It instructs you why communications breakdown, and the strategies and techniques you need to avoid them.

It succinctly teaches you how to develop positive and effective communication traits, as well as positive skills. Additionally, you will learn why listening is an essential part of the communication process.

As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.

The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.

This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.

Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.