World-Class Customer Service: You Make a Difference!
Book Details
Author(s)
James R. Ball, Jennifer A. Kuchta
Publisher
Goals Inst
ISBN / ASIN
1887570101
ISBN-13
9781887570107
Availability
Usually ships in 24 hours
Marketplace
United States 🇺🇸
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Description
Short and simple, this little gem provides 7 Steps to Service They'll Remember. Chock full of Dos and Don'ts, tips, quotes, and stories to anchor each of the 7 steps. Includes a Customer Bill of Rights and an easy implementation plan so you can begin improving service immediately!
