Club Server Training Manual

This resource will help you to explain, demonstrate and train your servers in the extraordinary service only a private club can provide. The Club Server Training Manual will help you and your wait staff become experts on exceptional service. With this manual's assistance, you will be able to develop a training program that emphasizes service philosophy and serving techniques. All materials were provided by your fellow club managers or professionals in the club field. Among the many samples provided for you are outlines of actual server training programs; information on setting the table; sidework; opening and closing checklists; service basics; handling complaints; wine service; matching food with wine; suggestive selling; alcohol awareness; server exams and evaluations; and much more! This product is the Book only product, for the book and Cd-rom, please purchase through the separate Amazon page. Cd-rom version has all samples in a Microsoft Word customizable format.