ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Level Management and Financial Management

Thorough coverage of all ITIL® Practitioner Agree & Define (IPAD) exam domains including Service Level & Financial Management, learning objectives, exam tips, practice questions & in-depth explanations, fully revised for the latest exam release.