ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book; Define, Implement, Manage and Review Service Incident Management and Problem Management

Self-study ITIL® Practitioner Support & Restore (IPSR) Certification Exam prep guide including thorough coverage of all IPSR exam material, exam tips, practice questions & in-depth explanations, written by a renowned IT Service Management expert.