ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide (Art of Service)

Self-study ITIL® V3 Foundation Certification Exam prep guide, including: all processes, inputs & outputs; exam topics; insider secrets; complete explanations of all ITIL® V3 subjects; test tricks & tips; sample questions & exercises.