ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement ... on Your First Try Certification Study Guide

In-depth description of ITIL® V3 Continual Service Improvement (CSI) best practices to complement the certified ITIL® V3 Capability Programs for IT Service Management, plus practical guidance on organizational design & implementation.