Workplace Spanish for Customer Service

ABOUT WORKPLACE SPANISH® PROGRAMS:

The rapid growth of the Hispanic population & workforce has created critical communication challenges for business, government, health care and education. These language barriers often result in serious accidents, quality mistakes, and poor service where it matters most in the workplace.

Workplace Spanish® programs are designed to cut through language barriers by enabling adults to communicate, simply but effectively, with Spanish-speaking co-workers, customers, patients or citizens. No grammar, no language rules, no prior Spanish experience necessary.

All Workplace Spanish® programs include an 8.5" x 11" spiral bound manual and a complimentary audio CD. The manual is organized into 5 sections:

1. Introduction, Learning Tips, Spanish & Phonetic pronunciation 2. Over 500 important Spanish terms & expressions for a particular occupation 3. Practice conversations that are relevant to the particular workplace 4. "Drills for Skills" Quiz section to test one's knowledge and progress 5. Alphabetical keyword list or glossary

Workplace Spanish® for Customer Service is designed for managers, supervisors and other customer service associates in a wide variety of industries. The purpose is to help connect & communicate with Spanish speaking customers to understand their needs and process basic transactions efficiently.

These key topics that are included in the program:

- Greeting customers - Asking basic language questions - Numbers, Time, Timing, Days, Months - Customer service phrases & questions - Directions and hours of operation - Making & answering telephone calls - Making appointments - Taking payments - Getting customer information - Troubleshooting problems