Service Level Agreements: A Framework on CD-ROM for IT and Technology (2003-10th Edition)
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SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR IT AND TECHNOLOGY brings together the critical elements needed to build a Service Level Agreement. All you do is choose the plan elements you require, load them into a standard word processor, edit them to your specifications, and you're done! It's that simple. No programming experience is required. SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR IT AND TECHNOLOGY is easy to operate. It will save you days, weeks, possibly even months of valuable time. Now every IT Service professional can have effective SLAs!
SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR IT AND TECHNOLOGY reflects the combined expertise and SLA development from over 50 man-years of consulting effort!
MODELS & TEMPLATES IN SERVICE LEVEL AGREEMENTS: A FRAMEWORK ON CD-ROM FOR IT AND TECHNOLOGY
1. SLA Template
2. Agreement for computer services in support of Field Service Engineering
3. Software Template
4. Agreement for Development Services
5. The One-Page SLA
6. PC Support
7. Standard for Service Level Agreements
8. Mainframe Service Level Agreements
9. Agreement for Hardware Maintenance Installation and Support
10. Detail of a Maintenance Model Service Level Agreement
11. Service Level Agreement for Call Center Services
12. Banking Service Level Agreement
13. Service Level Agreement for Internet Service Providers (ISPs)
14. Service Level Agreement for Applications Services Providers (ASPs)
15. Service Level Agreement for Competitive Local Exchange Carriers (CLECs)
16. Internet Access Service Level Agreement
17. Tiers & Site Service Level Agreement
- Checklist for SLA for outsourcing and facilities management
- Desktop/PC Support: Example Service Products
- Service Quality Improvement Project (SOQ) Activity Chart
- Service Level Agreement Checklist
- Customer Satisfaction Survey
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REQUIREMENTS
SERVICE LEVEL AGREEMENT FRAMEWORK FOR IT AND TECHNOLOGY consists primarily of user files that run
