Process Management Excellence: The Art of Excelling in Process Management (Five Pillars of Organizational Excellence)

Presenting the accumulated wisdom of one of the world’s foremost quality professionals, Process Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this first book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington explains how to manage processes within a work team as well as those that flow across departments. Inside you’ll find specifics on:

The team approach to continuous improvement

The micro-level approach to process management

The macro-level approach to process management

Systematic process breakthrough methodologies

Total Six Sigma

Process maturity grid

And much more!

The Five Pillars of Organizational Excellence series includes Process Management Excellence, Project Management Excellence, Change Management Excellence, Knowledge Management Excellence, and Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success.